FAQ
What is my birthstone?
Please refer to the birthstone chart under “About Birthstones” or click here.
I thought my birthstone is different from the one you use. Which is correct?
Although birthstone charts differ slightly around the world, we generally follow the list that was agreed to by the National Association of Jewelers in 1912. We use only genuine cut stones, and offer semi-precious alternatives for the precious stones diamond (white sapphire), emerald (Siberian emerald), ruby (rubellite), and sapphire (iolite).
What order will the stones be placed in?
The stones will be placed counter clockwise from the top of the pendant in the order selected.
How long will my order take to deliver?
All in-stock items ship the following business day. We offer shipping via USPS priority mail (2 – 3 days) for a flat rate of $7.95, FedEx 2-day for $14.95, and FedEx Overnight for $29.95. For the Moon & Stars Birthstone necklace, please allow 5 business days for silver, and 10 business days for gold for your pendant to be customized.
Do you ship to Canada?
Yes, we are pleased to offer shipping to Canada via FedEx International Priority for a flat rate of $34.95. Please note all taxes and duties are billed to the customer.
Do you ship to other countries outside of the United States?
We currently ship to Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Iceland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom. If you would like to place an order, and your country is not listed, please email service@lunaandstella.com. All orders are shipped via FedEx International Priority for a flat rate of $39.95. Please note all taxes and duties are billed to the customer.
Do you accept returns?
We accept returns on most products within 30 days of purchase. Refunds do not include shipping fees. We regret that we cannot accept returns for the Moon & Stars Birthstone Necklace, except in the case of a product defect. Please make your stone selections carefully and review your order before placing it. To inquire about the returns process, please send an email to service@lunaandstella.com and we will reply within 24 hours.
What is your privacy policy?
Our privacy policy is simple: we do not share your information with anyone for any reason. We do not sell our customers’ addresses or emails to any other company or organization.
How can I contact you?
For questions regarding an order, please email us at orders@lunaandstella.com
For all other questions, comments, and feedback please write to us at service@lunaandstella.com
We will get back to you within 24 hours.
Or, you can call us at 1.877.809.6014.
